Terms and conditions (training courses)
Terms and conditions v1.4
1. Training course places
These terms and conditions apply to individual bookings onto training courses organised by B11. Training provided directly to a Client or other partner are covered elsewhere.
1.1. Bookings
1.1.1. All bookings for B11 services and training should be made through the online form on our website, where appropriate, or by contacting [email protected].
1.1.2. Before booking, please check that the training content and location meet your requirements.
1.1.3. Two weeks before the training date all delegates will be sent a confirmation email, with joining instructions no more than one week later.
1.2. Invoicing and payment
1.2.1. Course fees are payable at the time of booking at which point an invoice will be raised.
1.2.2. All payments must be made in pounds sterling, preferably by BACS transfer.
1.2.3. Payments must be made within 15 days of the date of the invoice.
1.2.4. If a cheque or other payment is returned from the bank and an administration charge to B11 is made, B11 will pass all charges on to the client.
1.2.5. If any payment to B11 Education Ltd remains outstanding beyond the due date, B11 may:
- charge interest on the overdue amount at 8% per annum above the Bank of England base rate; and/or
- charge compensation and reasonable costs,
in line with the Late Payment of Commercial Debts (Interest) Act 1998 as modified by the Late Payment of Commercial Debt Regulations (2013).
1.3. Cancellations and rescheduling
1.3.1. All requests for cancellations or rescheduling must be made in writing and sent to [email protected].
1.3.2. Due to the requirement to book venues well in advance, we are forced to apply cancellation charges depending upon the date of cancellation and based on the price of your booking, as set out below:
- More than eight weeks – no charge.
- Between two and eight weeks – 50% charge.
- Less than two weeks – 100% charge.
1.3.3. Requests to transfer a booking from one course date to another made two or more weeks in advance, will incur a 50% charge.
1.3.4. Requests to transfer a booking from one course date to another made within two weeks of the course date, will be rescheduled at full cost.
1.3.5. Repeated rescheduling of a training place is not permitted. The above cancellation charges will apply to requests to move a place for a second time.
1.3.6. Where the minimum number of bookings is not made, B11 Education may need to reschedule or cancel a training course.
1.3.7. Rescheduling or cancellation of a course by B11 will not incur any charges. Delegates will be offered an alternative date but, where these are not suitable, payments received will be repaid in full.
Please note: bookings made for any travel and accommodation required, are entirely at the risk of the individual and B11 advises that flexible options are chosen. B11 is unable to reimburse any monies lost because of advance bookings of hotel or travel
2. Force majeure including pandemic
Where an event outside our reasonable control prevents us from providing the services at the location agreed between us, we shall be entitled to propose an alternative form and/or timing of provision, including (but not only) by way of electronic meeting room. You agree to act reasonably in accepting such alternative, particularly where the nature of the services means that there will be no material change in the quality or impact of the services as a result of the change.
3. Limitation of liability
Save to the extent that it may not be limited or excluded by law, our liability under this agreement shall be limited to an amount equal to the sums paid by you under it.
4. Personal data
If B11 is given access to personal data by the Client whilst delivering its services or training, it will process such data in accordance with the general requirements set out in the UK GDPR (article 28) as a data processor plus any specific instructions or conditions as issued by the Client, in the Client’s role as the data controller.