Terms and conditions (in-school services)

Effective from 1 July 2019. Please note that these ‘Terms and Conditions’ may be subject to change without notice.

All bookings for B11 services and training should be made through [email protected]
All enquiries will be provided with a quotation stating the services to be supplied, the date(s) of delivery, the name of the consultant or trainer providing the service and the cost. All costs are subject to VAT at the prevailing rate. Where necessary, travel and expenses will either be included within this price or clearly stated as an additional charge.
Upon acceptance of a quotation, a job reference number will be issued by B11 and, if a purchase order number is to be issued, this should be provided to B11 as soon as possible.

A non-refundable deposit of 25% to secure the named consultant / trainer on the dates agreed, is due at the time of booking.
The balance will be invoiced upon completion of the training or on agreement of the visit report, as appropriate.
All payments must be made in pounds Sterling, preferably by BACS transfer.
Payments must be made within 30 days of the date of the invoice.
If any payment to B11 Education Ltd remains outstanding beyond the due date, B11 may:
- charge interest on the overdue amount at 8% per annum above the Bank of England base rate
- charge compensation and reasonable costs in line with the Late Payment of Commercial Debts (Interest) Act 1998 and modified by the Late Payment of Commercial Debt Regulations (2013).

All requests for cancellations or rescheduling must be made in writing and sent to [email protected]
The appropriate cancellation charge will apply based on the cost of your booking, as shown below (the 25% deposit will be discounted from any charges due).
- More than eight weeks – no additional charge.
- Between two and eight weeks – 50% charge.
- Less than two weeks – 100% charge.
Requests to amend the date of visit made two or more weeks in advance, will normally be rescheduled at no additional charge.
Requests to amend the date of visit made within two weeks will normally be rescheduled at full cost to the school.
In exceptional circumstances part or all of these charges may be waived at B11’s discretion.
Rescheduling at the request of B11 will not incur any charges. Substitution of the consultant may be offered as an alternative.

Recognising the value of our trainers and consultants (including employees of schools who are seconded to B11) (Consultant), the school will not, either directly or indirectly, during any training or visit or within 12 months after such training or visit:
- (a) offer to employ or engage or otherwise endeavour to entice away from B11 (or in the case of a secondee, its employer) any Consultant; or
- (b) employ or engage any Consultant.
Each of the restrictions in (a) and (b) above is intended to be separate and severable. If either of the restrictions shall be held to be void but would be valid if part of their wording were deleted, such restriction shall apply with such deletion as may be necessary to make it valid or effective.